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Outlook MOS Exam Skill Standards

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Access MOS exam skill standards training in Belfast City Centre with Mullan Training

Exam skill standards are categories of examination tasks, identified by subject-matter experts, that certify an ability to productively use Microsoft Office Programmes. These categories are organised within skill sets representing the more basic functions of each Office Programme.

Exam skill standards and skill sets for the Microsoft Office Word exam are provided below to assist in your exam preparation.

Creating Content

  • and edit text, symbols and special characters
  • frequently used and pre-defined text
  • Navigate to specific content
  • , position and size graphics
  • Create and modify diagrams and charts
  • Locate, and insert supporting information


  • Originate and respond to e-mail and instant messages
  • Attach files to items
  • Create and modify a personal signature for messages
  • Modify e-mail message settings and delivery options
  • Create and edit contacts
  • Accept, decline, and delegate tasks


  • Create and modify appointments, meetings, and events
  • Update, cancel, and respond to meeting requests
  • Customize Calendar settings
  • Create, modify, and assign tasks


  • Create and modify distribution lists
  • Link contacts to other items
  • Create and modify notes
  • Organize items
  • Organize items using folders
  • Search for items
  • Save items in different file formats
  • Assign items to categories
  • Preview and print items

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Outlook Microsoft Office Specialist Exam Skil Standards

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